CQC registered

Our policies and processes have been developed with the five key areas underpinning the Care Quality Commission inspection process. By delivering services that are aligned with these key areas, ICS Diagnostics ensures compliance with all regulatory requirements and that the patient is kept at the forefront of everything we do.

  1. Safety

    We ensure all our staff members are fully compliant and that they undertake all mandatory training requirements.

  2. Effective

    We only recruit BSE (or equivalent) accredited echocardiographers and will work with only the most experienced clinicians. All our clinicians must pass stringent compliance checks prior to commencement of employment. Staff are empowered to be accountable for their performance whilst being proactively supported by the ICS Diagnostics Clinical Governance team.

  3. Caring

    Our staff members treat all patients and colleagues with compassion, kindness, dignity and respect. This ethos is promoted through our group policies and highlighted further within our mandatory training programme on dignity and respect. Our clinicians adhere to the BSE Echocardiographers’ Code of Conduct, which not only focuses on clinical excellence but also integrity and full regard for the public interest.

  4. Responsive

    Our services have been specifically designed to meet customer need. We are an adaptable service and support improvement measures to ensure the patient is always at the forefront of everything we do. We understand the importance of feedback so undertake regular patient and customer surveys. Based on the results of these surveys, and in conjunction with changes to customer requirements and regulatory changes, we proactively adapt our processes and policies to ensure clinical excellence. We continuously seek ways to improve our overall operational and clinical performance.

  5. Well led

    We pride ourselves on providing high-quality care, based on your individual needs, in a supportive learning and innovative environment that promotes an open and fair culture. Our clinical leadership team plays a vital part in this. Find out more about our team here.

If you're interested in finding out more about our services contact us here.