Meet Jo, our Head of Clinical Operations

Monday, September 28, 2020

Jo’s career started in 1995, working for an NHS Foundation Trust as a Cardiac Physiologist. As Head of Clinical Operations at ICS Diagnostics, she is looking forward to exploring innovative ways of working, whilst having the clinical input to ensure we put the patient at the heart of all we do.

We asked her some questions to get to know her a bit better and we are pleased to introduce her to you:

What is your biggest achievement to date – personal or professional?

I would like to say passing the British Society of Echocardiography Accreditation exam…twice, something I never wish to repeat! I am also proud of the work I did at North Bristol which led to Cardiac Physiology being nominated as Team of the Year in their Exceptional Healthcare Awards after a sometimes-challenging period of transformation.

How does ICS Diagnostics make a difference for the Trusts?

We understand the pressures Healthcare Providers are under, we can provide the reassurance of a high-quality diagnostic service which provides bespoke additional capacity where needed. 

What might (someone) be surprised to know about you?

I adore cooking, trying and finding new recipes and entertaining. I’m at my happiest with a house full of guests and plenty of food and drink. I love horses and have owned my own in the past and even won the odd rosette!

Tell us about your career to date and any career highlights on the way

I trained as a Cardiac Physiologist in London where I was very lucky to work with some amazing clinicians and mentors, before moving into NHS management roles.  I then worked in the industry providing training and latterly in sales and marketing, which helped me build up a great network of contacts - I am fortunate that some of them have remained good friends.  More recently, I have been in a purely Operational role in NHS community services.  

I also work as an associate lecturer at the University of the West of England. I love getting feedback from the students and I hope I inspire them to find the same passion for echo and imaging as I have.

What do you believe is the future for Cardiology?

There is no doubt that technology is the way forward. We will be seeing more remote access to clinical systems, meaning clinicians can have immediate sight of patient scans, thus fewer delays to care. I also see more co-creation of services, where stakeholders come together for joint service improvements. 

Another important innovation is AI, which will revolutionise diagnostic imaging, removing the inter-observer variability and speeding up processes to come up with robust and reliable diagnoses. 

Lastly, what are you looking forward to the most at ICS Diagnostics?

I joined ICS because I saw an opportunity to fulfill a growing need for diagnostics, not just by providing staff, but thinking differently to look at the longer-term needs of the health system and to work in partnership with the NHS. I wanted the freedom to explore innovative ways of working but having the clinical input to ensure we put the patient at the heart of all we do.

I am looking forward to meeting our staff and growing a “National Department” where we can share best practice, provide training, CPD and networking opportunities. I’m also looking forward to building our team and ensuring we have a comprehensive quality schedule where our services are seen as a benchmark for partnership working.