Putting patients first

At ICS Diagnostics, we provide our customers - NHS Trusts, GP surgeries and the independent healthcare sector – with a range of services to support them when they need it most.

In partnership with our customers, our services aim to:

  1. Reduce the time you need to wait for an echocardiography scan
  2. Increase the accuracy of your diagnosis
  3. Reduce the time you need to wait for your results

At what point does ICS Diagnostics become involved in your treatment?

Whether or not you come into direct contact with an ICS Diagnostics echocardiographer depends on which of our services is being used. Some of our customers require us to perform their scans as well as report on them, so in these cases you’ll meet one of our echocardiographers when you go in for your scan. Other customers simply require us to compile reports on scans they’ve produced themselves. We also provide a training and mentoring service to support our customers’ clinicians.


Fully accredited (or equivalient) echocardiographers

You can be assured that all our accredited (or equivalent) echocardiographers adhere to BSE acquisition protocols when performing your scans and reporting protocols when compiling your final report. Our clinicians are very experienced and deliver only the very highest levels of care, respecting your wishes, and maintaining your dignity and privacy throughout our contact with you. All our patient information, images and reports are secured safely to ensure confidentiality. Find out more about our information security processes here.


Patient feedback

We’d love your feedback on the services we provide so that we can continue to improve them. Please complete this form to contact us, or use the details below:

 

Complaints Officer
ICS Diagnostics
Zetland House
5-25 Scrutton Street
London
EC2A 4HJ

Email: patientcare@icsdiagnostics.com
Telephone: 0203 764 0777

 

If you’ve made a complaint about our service and are not satisfied with the response you can contact our regulators, the Care Quality Commission, on:

 

CQC National Customer Service Centre
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA

Email: enquiries@cqc.org.uk
Telephone: 03000 616161